Sapar
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Пользовательское соглашение / Terms of Use

Effective date: [To be set at launch]

Last updated: [To be set]

1. About Sapar

Sapar is a mobile marketplace connecting travelers with tour operators in Kazakhstan. Sapar is operated by [Legal Entity Name, BIN] ("Sapar," "we," "us").

Sapar is an intermediary, not a tour provider. We facilitate bookings between travelers and independent tour operators. We do not organize, operate, or supervise tours.

2. Accounts

  • You must be 18+ to create an account
  • One account per phone number
  • You are responsible for all activity under your account
  • Accounts can be used as a traveler, operator, or both
  • Provide accurate information — misleading profiles may be suspended

3. For Travelers

Booking

  • Bookings are confirmed instantly when availability exists
  • A confirmed booking is a binding agreement between you and the tour operator
  • The displayed price is the final price — no hidden fees

Payment

  • Payments are processed via TipTopPay
  • Full payment is required at time of booking
  • Sapar collects payment on behalf of the operator

Booking Communications

As part of providing the booking service, Sapar sends you transactional notices — your booking confirmation and any cancellation or refund receipts — to the email address you provide at checkout (or that comes from your Apple or Google sign-in). These messages are part of delivering your booking and are not marketing. How we handle this email is described in our Privacy Policy. (Pending licensed KZ attorney review, as with the rest of this draft.)

Cancellation & Refunds

The cancellation policy is set per tour by the operator and is shown on the tour page and at checkout before payment. Policies are one of:

  • Flexible — free cancellation up to 24 hours before the tour start time.
  • Strict — free cancellation up to 7 days before the tour start time.
  • Non-refundable — no refund for a traveler-initiated cancellation.

Regardless of the policy, if the operator fails to deliver the service (a no-show or material misrepresentation of the tour), you are entitled to a refund — contact support.

Refunds are processed within 3 business days to your original payment method.

Operator cancellation: If an operator cancels a tour, you receive a full refund automatically. Sapar will notify you immediately.

Reviews

  • You may leave a review only for tours you've attended (completed booking)
  • Reviews must be honest and based on your experience
  • Prohibited: defamation, spam, reviews for tours you didn't attend, reviews in exchange for compensation
  • Sapar reserves the right to remove reviews that violate these terms

4. For Operators

Listing Requirements

  • Tour information must be accurate and up-to-date
  • Photos must be your own or licensed for use
  • Pricing must be in KZT and include all mandatory costs
  • You are responsible for maintaining availability calendars
  • Listings inactive for 14+ days may be automatically deactivated

Commission

  • Sapar charges a commission on each completed booking (Starter tier), deducted from the booking amount before payout.
  • Introductory rate: 12% for the first 6 months from your signup date.
  • Standard rate: 18% thereafter.
  • The commission rate applied to a booking is the rate in effect on the date that booking is made; a later change to your rate does not alter the commission on bookings already sold.

Payouts

  • Payouts are processed weekly to your registered bank account (IBAN)
  • Payouts include all completed bookings from the prior week minus commission and refunds
  • Disputes must be raised within 14 days of payout

Operator Responsibilities

  • You are solely responsible for the quality and safety of your tours
  • You must hold all required licenses and permits for tourism activities in Kazakhstan
  • You must comply with all applicable KZ laws regarding tourism, safety, and consumer protection
  • Cancellations affect your reliability score — excessive cancellations (>5%) may result in reduced visibility or suspension

5. Prohibited Conduct

For all users:

  • Creating fake accounts or reviews
  • Circumventing Sapar to book directly after discovering tours on the platform
  • Using the platform for illegal activities
  • Harassing other users or operators
  • Uploading inappropriate, offensive, or copyrighted content
  • Attempting to manipulate search rankings or reviews

6. Sapar's Role and Liability

  • Sapar is a marketplace — we connect travelers with operators
  • We do not guarantee the quality, safety, or accuracy of tours
  • We are not responsible for tour cancellations, delays, injuries, or operator conduct
  • We provide a booking and payment infrastructure, not tour supervision
  • Maximum liability: the commission earned on the disputed booking
  • We may mediate disputes but are not obligated to resolve them

7. Intellectual Property

  • Sapar's brand, design, and code are our intellectual property
  • Tour content (descriptions, photos) remains the operator's intellectual property
  • By listing on Sapar, operators grant us a non-exclusive license to display their content on the platform

8. Account Suspension and Termination

We may suspend or terminate accounts for:

  • Violation of these Terms
  • Fraudulent activity
  • Excessive cancellations (operators)
  • Fake reviews or manipulation
  • Non-payment of commission (operators)

9. Dispute Resolution

  • Disputes between travelers and operators should first be resolved directly
  • If unresolved, either party may contact Sapar at support@sapar.ai
  • Sapar will mediate in good faith but is not an arbitrator
  • Legal disputes are governed by the laws of the Republic of Kazakhstan
  • Jurisdiction: courts of Almaty, Kazakhstan

10. Changes to Terms

We may update these Terms. Material changes are notified in-app 14 days before taking effect. Continued use constitutes acceptance.

11. Contact

Support: support@sapar.ai

Legal: [legal email — to be set]